US & INTERNATIONAL RETURNS
We offer FREE returns on all orders over $100 USD!
Any brand new product can be returned for a full refund or store credit within 30 days of delivery. We offer free and easy returns for all domestic and international orders over $100 USD. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.
For international returns under $100 USD, the customer is responsible for return shipping.
Receive a damaged item? Please reach out to our Customer Support team at Hello@WBWorldwide.com and they will help resolve the issue. See more warranty information on our FAQ page.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
After we have issued the refund, it will take up to 5-7 business days for the funds to be placed back on your credit card or Paypal account.
US & US SHIPPING
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 9 am EST will not be shipped out until the next business day. If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday. Please refer to the chart below for rates/times.
|USPS First Class||COST: FREE||DELIVERY TIME: 5-7 BUSINESS DAYS|
|UPS 2nd Day Air||COST: $15.00||DELIVERY TIME: 2 BUSINESS DAYS|
|UPS Next Day Air||COST: $25.00||DELIVERY TIME: 1 BUSINESS DAY|
US & INTERNATIONAL SHIPPING
*See below for customs and import duties information
After your payment is authorized and verified, it can take up to 24 hours to process your order, excluding weekends and holidays. Purchases made after 9 am EST will not be shipped out until the next business day. If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday. Please allow 24-48 hours for your tracking details to update.
DDP – Delivered Duties Paid – Import duties & taxes are collected and paid upon checkout.
DDU – Delivered Duties Unpaid – Import duties & taxes are collected and paid by the customer upon delivery of goods. Customer assumes responsibility of any applicable fees.
|COUNTRY||STANDARD (BUSINESS DAYS)||EXPRESS (BUSINESS DAYS)|
|Australia||7-14 DAYS||2-5 DAYS|
|Canada||3-9 DAYS||1-3 DAYS|
|France||6-12 DAYS||1-3 DAYS|
|Germany||6-12 DAYS||1-3 DAYS|
|Hong Kong||4-6 DAYS||1-3 DAYS|
|Israel||4-6 DAYS||2-4 DAYS|
|Italy||6-12 DAYS||2-4 DAYS|
|Japan||6-9 DAYS||2-4 DAYS|
|Malaysia||6-9 DAYS||2-4 DAYS|
|Netherlands||6-12 DAYS||1-3 DAYS|
|Poland||6-12 DAYS||1-3 DAYS|
|Singapore||5-7 DAYS||1-3 DAYS|
|Spain||7-12 DAYS||1-3 DAYS|
|Switzerland||6-12 DAYS||2-4 DAYS|
|United Kingdom||6-12 DAYS||1-3 DAYS|
|Rest of World||7-14 DAYS||3-5 DAYS|
|IRAN, ISLAMIC REPUBLIC OF|
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
When purchasing in a currency other than USD, the conversion is performed by our partner Flow Commerce, Inc. and includes a conversion fee, which covers processing and guarantees the exchange rate at the time of check out.
We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.